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| Chevy Chase ranting on Xmas Vacation |
I just hung up the phone after an HOUR of transfers that included speaking to "Mike" (yeah right) in India or Pakistan or wherever the heck he was from.
The issue: We had fast internet installed November 4th. Worked GREAT. Didn't really have any issues or complaints. We got DirecTv installed on January 16th. He decided not to put the satellite on the roof because it's a newer house and he said it would put 13 holes in our roof. He suggested a post in the ground. Sounded great to me! He did. We had television reception. I signed off. He left.
I got on the phone to hear static.
I got on the internet to find it was down.
Internet came back on but since then it goes down when it feels like it, up to 15 times a day. It stays out anywhere from seconds to over an hour.
For the past 12 days I've been playing detective. I've been on the phone (and very frustrated) with the internet people who were no help. (She kept trying to explain to me what an 'address bar' on my browser was and where to type a url!!!). I told her I knew where to type a url and I knew what an address bar was and her response was "Oh. Well, most people don't."
She wouldn't LISTEN to me, kept trying to follow her SCRIPT and because I was a page ahead of her, it took the patience of a saint (on my end) to let her catch up with me. In the end I hung up and manually reset the router myself, knowing full well that would NOT solve the problem, but she would not go any farther than that.
More days of stress as it went out last Wednesday right in the middle of an important online training session I was taking part in and had set up an appointment for.
Today I finally admitted to myself that I needed to go back DirecTv. (I knew it would be a huge headache so I was putting it off....)
ALL the problems started the second he installed the post into the ground next to our garage where ALL THE WIRES TO OUR HOUSE COME IN AT.
I think he knicked a wire when he installed it.
And thus started my hour of hell.
In the end... being transferred to people to people to people and finally getting an American in Mississippi that spoke English, I INSISTED (putting it mildly) they send someone out to simply check the installation done last week and ensure the post was not placed on top of our phone line - effecting our phone and DSL.
BOY DID I HAVE TO FIGHT FOR THIS!!!!!!
(Option they were insistent on was me having internet come out and fix it - paying out of my pocket - and then submitting a damage claim through them and waiting for it to be approved and reimbursed.)
UH NO! I am not going to be out over a $100 while two companies fight over who messed up.
So anyway... this post is just a vent.
Vent about horrible internet over the past 12 days.
Horrible customer service on the phone from two companies.
Vent about having American companies outsourcing to India and Pakistan when they NEVER SOLVE ANYTHING. (Seriously... in 9 years that I have gotten outsourced with our cellphone, tv, internet and computers I have NEVER had them understand well enough to help.)
So.. I'm done venting now.
And I have an appointment next Monday morning.
Thank You for listening.
LOL, I just went through this with our internet provider last week. Shannon hates our provider, but when I was moved out last year, I signed a three year contract and I was not paying it out (over $700). So we transferred it here. She likes their internet service, just not the TV. So I was talking to "Bob", then "Emily", then Ravi. SAME thing, you have to reset, (did that already), but you have to jump through their script to get to the next level of service. Finally just returned the router to Staples and gave up.
ReplyDeleteUGH!! I hate when you know the first part of the script isn't the problem, but you can't get them to jump to page 20 and start there.
ReplyDeleteDid you end up going to church?
Hope today is better.