7.16.2019

Apparently these days, speaking English and calling a consumer back is enough to get you 5 out of 5 stars... even if you can't or won't do a thing to actually help them.



It's 3:50 pm but I have fresh coffee in hand and was just changing clothes (yeah, weird time to be changing, I know.  I was changing out of a swimsuit and into... well, clothes) and started to think about how low we've set the customer service bar.

What I mean is how just a few years ago, if a company did a crap job, they got an honest review.  1 star out of 5 when they had a new-to-you product that was defective and they made you jump through hoops to try to get it repairs, or return it.  0 out of 5 when you were forced to call into their 'customer service' only to be stuck with some dude from India with a piss-poor attitude, not able to speak English at all but tells you his name is "Dustin"... you end up in tears of frustration after 45 minutes of TRYING to COMMUNICATE with them.  You achieve nothing so in desperation you call back hoping to get someone who speaks English and you get... "Jennifer" who also can only repeat "Yes. Yes I am sorry to hear that. Let me help you. Yes, I can help you."  to EVERYTHING YOU SAY EVEN THOUGH IT IS NOT AN APPROPRIATE ANSWER to your questions or issues... because it's literally the only thing she can say in English.

Uh, where was I?

Oh.  Yes.

So today while getting dressed I realized that today we give a company 5 out of 5 stars for LOUSY service... because we have been treated like crap by companies for SO long that now, if the customer service person simply speaks English and is in, say, Wichita, Kansas we're all, "YEAH!  GIVE THIS COMPANY 5 STARS!  THEY SPOKE ENGLISH!"  "5 out of 5 stars!  They are based in the USA!!!" 

Never mind they couldn't do crap to help you.
Refused to take the product back, couldn't give you the name of a service provider, wouldn't pay for a new part to be shipped out... all legit reasons to give them a 1 or 2 stars... but NO.  The fact that we are so dang excited to get a customer service representative that is US based and can speak English almost brings us to tears of happiness so we give them a good review simply because we can have a CONVERSATION WITH THEM about the issue.

And sadly....  the fact that the thought that brought this Coffee Talking post on is simply thinking about how I was reading reviews for a company and they were given a 5 out of 5 stars simply because the consumer was SHOCKED that someone ".... said they would call me back.... and they DID!"

Apparently these days, speaking English and calling a consumer back is enough to get you 5 out of 5 stars... even if you can't or won't do a thing to actually help them.



Meh. It's just the coffee talking again......








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