Yesterday I made a decision and placed an order for a few items from Amazon.
One of them said they were out of stock and not going to be available until February 5th. I was totally ok with that, so I placed the order.
Within an hour or so of placing the order, I got an update saying my shipping date is changed to January 24th-ish.
Ummm. How? Because there were NONE AVAILABLE UNTIL FEBRUARY 5th.
So I clicked on the item link and there were NONE available from any sellers; and they had taken down the 'February 5th' notice. Instead, there was a notice that they had USED versions available...
A notice that says; "THIS ITEM IS AVAILABLE AS RENEWED"
So I checked my order to make sure it was being sold by Amazon and not a third party... I saw "SOLD BY AMAZON.COM SERVICES, LLC" so I felt ok for like, 2 seconds. And then I thought to myself; is that the same as just plain old, Amazon.com?
I told my husband about them being out of stock until February 5th and then suddenly they send one anyway... when the only ones available are 'renewed'. I told him I bet they were shipping me a used one, when I specifically ordered NEW condition (and paid for NEW, which is almost double the 'RENEWED' price).
And I tried to put it out of my mind and be positive but... then I just read this!
A California family that received a waffle maker from Amazon was stunned when they found an old, crusty waffle already inside of it.
Brian McCarthy, a Los Angeles-based photographer, posted a photo of the shocking discovery on Twitter the day after Christmas.
“Wow, my mom sent my daughter a new waffle maker from @amazon and they sent us a used one with the FOOD STILL IN IT. Disgusting!” he tweeted Dec. 26.
“I guess @khadeeja_safdar, @deniseduana & @shaneshifflett of @WSJ are right. @amazon has no quality control,” he added, referring to a Wall Street Journal article warning of the potential horrors of ordering items from Amazon.
Soon after McCarthy’s tweet, a representative from Amazon’s Help Team reached out on Twitter to apologize for the error.
“We're sorry to see the condition this item arrived in. It's certainly not the experience we strive for!” tweeted @AmazonHelp. “So a member of our team to take a closer look at this, please ask you (sic) mom to sign in and provide all the order details here.”
On Monday, the company that sells the waffle maker, Select Brands, also reached out to McCarthy to issue an apology.
“Mr. McCarthy, We are so sorry that you had this experience with one of our products. Select Brands maintains strong quality control processes,” the company tweeted. “We only ship firsthand goods and do not restock or resell returned or used goods."
“We are aware that some retailers resell returned merchandise and also allow our products to be distributed through confusing third party marketplaces,” the company continued. “Once again, we extend our apologies and if there is anything we can do to assist in this matter, please do not hesitate to reach out.”
“This is clearly an issue with how @Amazon markets used products on their website as coming from ‘Amazon Services, Inc.,’ which appears to most shoppers as indistinguishable from ‘Amazon.’”
McCarthy returned the waffle maker to Amazon and said he plans to buy the same item, but said this time he would purchase it from a brick-and-mortar store.
"My gripe is with what I believe is deceptive marketing from @Amazon and poor quality controls," he added.
Fingers crossed I get the NEW VERSION I paid for and not a "renewed" version.... I'll let you know. :)