Apparently these days, speaking English and calling a consumer back is enough to get you 5 out of 5 stars... even if you can't or won't do a thing to actually help them.

It's 3:50 pm but I have fresh coffee in hand and was just changing clothes (yeah, weird time to be changing, I know.  I was changing out of a swimsuit and into... well, clothes) and started to think about how low we've set the customer service bar.

What I mean is how just a few years ago, if a company did a crap job, they got an honest review.  1 star out of 5 when they had a new-to-you product that was defective and they made you jump through hoops to try to get it repairs, or return it.  0 out of 5 when you were forced to call into their 'customer service' only to be stuck with some dude from India with a piss-poor attitude, not able to speak English at all but tells you his name is "Dustin"... you end up in tears of frustration after 45 minutes of TRYING to COMMUNICATE with them.  You achieve nothing so in desperation you call back hoping to get someone who speaks English and you get... "Jennifer" who also can only repeat "Yes. Yes I am sorry to hear that. Let me help you. Yes, I can help you."  to EVERYTHING YOU SAY EVEN THOUGH IT IS NOT AN APPROPRIATE ANSWER to your questions or issues... because it's literally the only thing she can say in English.

Uh, where was I?

Oh.  Yes.

So today while getting dressed I realized that today we give a company 5 out of 5 stars for LOUSY service... because we have been treated like crap by companies for SO long that now, if the customer service person simply speaks English and is in, say, Wichita, Kansas we're all, "YEAH!  GIVE THIS COMPANY 5 STARS!  THEY SPOKE ENGLISH!"  "5 out of 5 stars!  They are based in the USA!!!" 

Never mind they couldn't do crap to help you.
Refused to take the product back, couldn't give you the name of a service provider, wouldn't pay for a new part to be shipped out... all legit reasons to give them a 1 or 2 stars... but NO.  The fact that we are so dang excited to get a customer service representative that is US based and can speak English almost brings us to tears of happiness so we give them a good review simply because we can have a CONVERSATION WITH THEM about the issue.

And sadly....  the fact that the thought that brought this Coffee Talking post on is simply thinking about how I was reading reviews for a company and they were given a 5 out of 5 stars simply because the consumer was SHOCKED that someone ".... said they would call me back.... and they DID!"

Apparently these days, speaking English and calling a consumer back is enough to get you 5 out of 5 stars... even if you can't or won't do a thing to actually help them.



Meh. It's just the coffee talking again......

Legal verses Illegal: "If you want to seek asylum you go through the port of entry. You do it the legal way."

"If you want to seek asylum you go through the port of entry. You do it the legal way."

- Thomas Homan

"So, you are the author of the family separation policy?" Ocasio-Cortez asked.

"I'm not the author of this memo," Homan replied.

"You're not the author, but you signed the memo?" Ocasio-Cortez pressed.

"Yes, a zero tolerance memo," Homan responded.

"So, you provided the official recommendation to Secretary Neilson on families for the United States to pursue family separation?" Ocasio-Cortez asked.

"I gave Secretary Nielson numerous recommendations on how to secure the border and save lives," Homan responded.

"But it says here that you, you gave her numerous options but the recommendation was option three, family separation," Ocasio-Cortez said.

"What I'm saying this is not the only paper where we had given the secretary numerous options to secure the border and save lives," Homan responded.

"And so the recommendation of the many that you recommended, you recommended family separations?" Ocasio-Cortez continued to press as she seemed unable to understand Homan's previous responses.

"I recommended zero tolerance," Homan responded.

"Which includes family separation," Ocasio-Cortez pressed.

"The same as is whatever U.S. citizen parent gets arrested when they're with a child," Homan said.

"Zero tolerance was interpreted as the policy that separated children from their parents," Ocasio-Cortez continued, again not seeming to understand Homan.

"If I get arrested for DUI and I have a young child in the car, I'm gonna be separated," Homan responded. "When I was a police officer in New York and I arrested a father for domestic violence, I separated that father from their family."

"Mr. Homan, with all due respect, legal asylees are not charged with any crime," Ocasio-Cortez said, refusing to acknowledge the majority of people entering the U.S. at the southern border are not legitimate asylum seekers.

"When you're in the country illegally, it's a violation 8 United States Code 13:25," Homan responded.

"Seeking asylum is legal," Ocasio-Cortez responded.

"If you want to seek asylum you go through the port of entry, you do it the legal way," Homan fired back. "The Attorney General of the United States has made that clear."

Bam!  

The Keurig K-Mini Single Serve Coffee Maker - Awesome Blue Color or Traditional Black

Back to Coffee Talk!

It's been a while since I've posted about any new coffee brewers.  I am waiting on a delivery of a new item this week that I'll be reviewing and posting about soon (hint: self heating coffee mugs) but other than that, I just haven't bought anything new lately.

This morning I was having my morning coffee and grabbed a flyer that came in the mail earlier this week.  On the back cover I saw the Keurig K-Mini Single Serve Coffee Maker featured. Hmmm.  Honestly, I had NO IDEA they came out with this.  I hadn't been in the 'buy a tiny single cup coffee maker' lately so it flew under my radar.

I suspect it's being pushed right now for the kids going off to college, because this is tiny and perfect for that.

It's only 12 inches tall and 4.5 inches wide!

It also comes in a very cool oasis blue color as well as the regular and basic black.  The cost is about average right now ($69 ish as of this posting) but may change at any time of course.


Keurig K-Mini Single Serve Coffee Maker, Oasis

• FITS ANYWHERE: Less than 5 inches wide, Perfect for small spaces.
• ONE CUP RESERVOIR: Just add fresh water for each brew.
• FAST, FRESH BREWED: Coffee made in minutes.
• CORD STORAGE: For easy transport and tidy countertops. The cord is 26" long and is tucked into the back of the brewer. It may have to be pulled out to extend to its full length.
• TRAVEL MUG FRIENDLY: Removable drip tray accommodates Travel mugs up to 7. 0” tall and holds a full accidental brew for easy cleanup.
• ENERGY EFFICIENT: Auto off feature turns off your Coffee maker 90 seconds after your last brew, helping to save Energy.
• COMPATIBLE WITH THE MY K-CUP UNIVERSAL REUSABLE COFFEE FILTER: Brew your own ground coffee (sold separately).
• YOUR PERFECT AMOUNT: Brew any cup size between 6-12oz with Keurig K-Cup pods.

I haven't bought this one and I don't currently have any kids in college so I have no personal views on this one, but you can find reviews and photos on Amazon through the links. 


   Keurig K-Mini Single Serve Coffee Maker, Black

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